SaaS Gamification Company Saved Thousands:
When you need a collection agency, you want someone who not only specializes in the type of claim you have, but also in your industry. At The Kaplan Group, we have experience working with various software firms. We know that your concerns and challenges are different from other organizations.
One SaaS client came to The Kaplan Group in 2012. A gamification company, they have hundreds of customers, including leading brands such as American Express, Expedia, EMC, Home Shopping Network, Microsoft, Oracle, and Samsung.
Since coming to The Kaplan Group, they’ve referred 10 customer accounts for collection, which were typically 3 to 6 months past due. One of the claims was from a business that had ceased to exist and another had a valid dispute that the client’s executive management wasn’t aware of until The Kaplan Group’s investigation.
Of the other 8 claims, we negotiated a resolution for each one of them, collecting over $193,000 in lost revenue, representing 77% of the total claim revenue. The Kaplan Group not only was able to get the accounts paid, but also managed to get two of the customers to re-engage the client for additional services.
To read more about our work with the gamification software company, download the case study here:
Download Case Study
