We help you collect and educate on laws so you can improve recovery rates.
If your SaaS business relies on auto-renewal contracts, you already know how critical recurring revenue is for sustained growth. But what happens when you can’t collect on past-due invoices due to complex auto-renewal regulations? Our specialized Auto-Renewal SaaS Collection Service is designed to help you navigate the legal maze of state and federal laws, giving you the best chance to recover lost revenue—and remain compliant going forward.
The Challenges of Auto-Renewal Invoices
Compliance with State & Federal Laws
Many states now enforce advanced notice requirements for contract renewals, along with strict consumer, business and entity protections. If your contract or renewal notices don’t meet these regulations, your invoices could become uncollectible.
Multi-Year Contracts
SaaS agreements often span multiple years, and clients may not realize their renewal is approaching. Disputes often arise when a customer says, “I want to cancel,” only to find the auto-renewed term has already started.
Onboarding & Integration Gaps
Sometimes, customers fail to integrate or fully use the SaaS service after signing. They may claim they never received value, making collection efforts more complicated.
Unclear Cancellation Policies
Customers who discover they’ve been locked into another term—without clear prior notice—can challenge your invoice. If your renewal process or terms are non-compliant, you risk legal exposure and lost revenue.
Our Expertise in Auto-Renewal Law
We’ve worked with numerous SaaS providers, from startups to established enterprises, helping them navigate intricate auto-renewal regulations.
Our team has even published an article on auto-renewal laws that outlines the common pitfalls and best practices. With this deep understanding of compliance issues, we’re uniquely positioned to recover funds you may have written off as uncollectible.
DCCE: Our Four-Step Process for SaaS Auto-Renewal Collections
We developed the DCCE framework—Determine, Compare, Collect, Educate—to effectively manage auto-renewal collections and reduce your future risk.
D: Determine
First, we identify which state or federal laws are applicable to your SaaS contract. This includes reviewing the jurisdiction of your customer and contract and determining whether your renewal notices and contract terms meet local and federal standards.
C: Compare
We compare your contract language and actual actions taken (e.g., sent notices, provided opt-out instructions) against legal requirements. If your practices align with the law, we proceed. If not, we identify gaps that need correction.
C: Collect
If you’re in compliance, we move swiftly to collect outstanding balances using our proven commercial collection strategies. Our experienced team engages with your customers professionally to resolve disputes, arrange payments, and ensure a fair outcome.
E: Educate
If we find your contract or renewal process isn’t compliant, we provide guidance on updates. Educating your internal teams prevents future issues and helps you maintain healthy, ongoing relationships with your clients.
Why Work With Us
- Specialized SaaS Knowledge: We’ve successfully collected on thousands of SaaS-related contracts, giving us invaluable experience in this niche.
- Regulatory Compliance Focus: Our legal and compliance expertise ensures your practices align with current regulations, protecting you from costly penalties or lawsuits.
- Professional Approach: We understand that even during the collection process, you want to maintain a positive brand image. Our team communicates politely yet firmly to safeguard your reputation.
- Risk Mitigation & Future Prevention: By showing you exactly where your renewal process might be falling short, we help you prevent similar disputes—and revenue losses—going forward.
Ready to Recover Your Auto-Renewal Invoices?
Don’t let non-compliance turn your SaaS contracts into uncollectible debt. Our Auto-Renewal SaaS Collection Service ensures you recover the revenue you’re owed, while also reinforcing your compliance for the future.
Contact us today to learn how we can help you collect on overdue invoices, comply with the latest regulations, and protect your growing SaaS business.
