The Kaplan Group is pleased to provide examples of Debt Collector job descriptions that are appropriate for companies collecting past due invoices from their consumer or business customers as well as for collection agencies collecting for clients whose customers are consumers or other businesses.
To view 10 actual job descriptions for the particular category, click on the appropriate link below:
- In-House Collections on Business Customers
- In-House Collections on Individual Consumer Customers
- Collection Agency Debt Collectors on Businesses
- Collection Agency Debt Collectors on Individual Consumer
Despite the differences in collection methods across companies, agencies, consumer and business customers, there is are multiple debt collector qualities that appear in many of the example job descriptions listed. These qualities include:
- Strong interpersonal skills
- Strong analytical skills
- High level of integrity
- Ethical
- Excellent communication skills (written, verbal and telephone)
- Computer skills
- Enjoys a fast paced environment
- Prior collections experience
- Strong work ethic
- Goal/Results driven
- Experience with Microsoft Office
- Ability to multitask
- Time management skills
- Basic understanding of accounting principals
- Ability to prioritize
- Self motivated
- Excellent organizational skills
- Solutions driven
- Persistent, assertive and competitive natured
- Detail oriented
- Customer service oriented
- Excellent negotiation skills
- Decision making ability
- Positive attitude
- Excellent people skills
- Reliable, dependable and honest
- Works well under pressure
- Professional, tactful and sensitive
- Ability to manage multiple tasks simultaneously
