No matter what kind of business you run, the current pandemic is probably testing your leadership skills. Whether your business has gone online, or is still physically open, you are handling new expectations, rules, and staff concerns. Research shows that one of the qualities that most helps leaders remain effective in a crisis is mindfulness. … Read more
Negotiations are a large part of any collections business, and empathy is at the heart of every negotiation. Empathy means being able to see and understand someone else’s point of view and needs. So, while I may want to collect as much of the money owed to my client as possible, I also need to … Read more
We’ve all been taught that the first Thanksgiving was celebrated by colonists who were grateful for their survival and the harvest. The more historically minded among us know that this story isn’t 100% accurate, and that the first colonists certainly weren’t eating pumpkin pie and stuffing. But still, once a year we gather around a … Read more
Entrepreneurs report rates of depression and stress that are significantly higher than those of other people. According to the Gallup Wellbeing index, 45% of entrepreneurs report being stressed. Thirty percent of entrepreneurs report being depressed, compared to only 15% of the general population. It’s important that business owners and CEOs be aware of the risks … Read more
If you Google “hiring negotiation” you’ll see hundreds of articles about how to negotiate a higher salary when given a job offer. You’ll also get a lot of articles from the employer’s point of view about how to negotiate a lower salary. But what so many of these articles overlook is that the negotiations involved … Read more
The book The Four Agreements by Don Miguel Ruiz was published in 1997. The book has been translated into over 40 languages and has sold over 7 million copies in the United States alone. Clearly, it hits a nerve for some people. Although the book is meant to help with personal growth and relationships, I’ve … Read more
If you’re the owner or CEO of a company, you’re probably familiar with what happens when you have a struggling employee. You sit down with the struggling employee and assess what they’re doing wrong. You ask them to improve and then, six or eight weeks later you assess their improvements. Sometimes things get better, sometimes … Read more
