A discussion on LinkedIn regarding my recent article “Does Knowing the Truth Matter” prompted this comment from Kim Gelinskey, Credit and Collections Analyst for Veolia ES Technical Solutions, L.L.C. “I’ve learned you are more productive working through a problem than plowing through the issue.” This immediately struck a chord with me. I thought of all … Read more
Unfortunately, we know that many debtors will provide false or misleading information in order to make it harder to collect. A well-designed and executed strategy is necessary to get to the truth which is key for increasing collections and making good business decisions as discussed in this recent post “Does Knowing The Truth About a … Read more
Your collection agency reports that they too have not yet been able to collect on an unpaid invoice from your business customer. Do you care why? Some of your common choices at this point are: Offer a Payment Plan Settle for reduced amount Commence litigation Write off the debt Close the claim Monitor the situation … Read more
NCO Group, reputedly the largest collection agency in the world, has agreed to pay a civil penalty of $3.2 million according to an announcement today from the Federal Trade Commission. The government’s press release says it is the largest penalty ever against a third party debt collector The FTC complaint alleged violations of the FDCPA … Read more
We strongly prefer to collect money owed to our clients without going to court. In most situations, if the debtor is willing to voluntarily cooperate at any level, we can get our client’s money faster and less expensively than going to court. But, when litigation is the best alternative and appropriate, we do not hesitate … Read more
Determining the credit limit for customers is a difficult task. One factor is to analyze the customer’s financial statements to understand their profitability, financial strength, and liquidity. We have created a comprehensive resource for credit professionals that includes the following: Videos and transcripts explaining of the 3 financial statements (e.g. income statement, balance sheet, and … Read more
The Kaplan Group As we’ve explained many times in our previous posts, delinquent and non-paying customers and accounts can have a very serious effect on the health of your business. Obviously, when a customer orders a product or service and then doesn’t pay for it, your business suffers – so how can these delinquencies be … Read more
Learning to effectively collect debts, whether commercial (business-to-business) or consumer (debts owed by individuals) requires patience and diligence. The best debt collectors have honed their skills over years, learning what strategies tend to push debtors towards making payments. For new debt collectors who haven’t yet had time to develop their collection techniques, however, there are … Read more
While knowing when to send a past-due account to a collection agency is sometimes difficult, it is important to keep in mind that the sooner an agency has an account and can begin collecting on it, the more likely they are to successfully recover your money. There are multiple reasons to send a claim to … Read more
This was originally published by Dean Kaplan on InsideARM in September 2012 We’ve all heard hundreds of different stories as to why a business debt has not been paid. For our commercial collection agency, the first thing our debt collectors are trained to do is to figure out if it is a legitimate explanation or … Read more
