Dean Kaplan 
We’ve all been taught that the first Thanksgiving was celebrated by colonists who were grateful for their survival and the harvest. The more historically minded among us know that this story isn’t 100% accurate, and that the first colonists certainly weren’t eating pumpkin pie and stuffing. But still, once a year we gather around a … Read more
I don’t want to shock you, but even though we are now almost at 2020, and electronic banking, no cash stores, and ATMs are all part of everyday life, a lot of people out there are still writing checks. Some people write checks because that’s what they’re used to doing. Some people like to write … Read more
The cliché of the entitled millennial employee is more than a little worn out. I’m fortunate to have a birds-eye view of a lot of different companies and their employees and I know for a fact that millennials are just as capable and dedicated as their older coworkers. But, having managed employees in many different … Read more
Many business models rely on auto renewal contracts. Auto renewals provide a business with a reliable cash flow and they provide clients with reliable service. No one wants to come in on Monday morning to discover that the software they depend on is no longer available to them. However, auto renewals are also a frequent … Read more
The Kaplan Group is pleased to announce that Karli Study has won our 5th annual $1,000 Scholarship! Karli is in her third year of law school at Widener Commonwealth School of Law in Harrisburg, PA. Karli’s winning essay is reprinted below and was in response to the following prompt: SHOULD YOU SUE A CUSTOMER? Let’s … Read more
As a collection agent and a business owner, I spend a lot of time in negotiations. I’m fascinated by how negotiation tactics vary from situation to situation. I try to learn from negotiations outside of work and apply them to my work, and vice versa. Ask my kids, I’m very good at using active listening … Read more
Economies are cyclical. For every upturn, there’s a downturn. When there is a downturn, unqualified collection agencies tend to spring out of nowhere. In 2011, during the Great Recession hundreds of un-trained collection agencies entered the market. Predictably, complaints about collectors’ abusive practices reached all-time highs. According to the Wall Street Journal, in 2011, the … Read more
Whether you own or lease, real estate is a huge expense for any business. If you are planning on remodeling your space, or building a new facility, the expenses can skyrocket. Quality construction costs money, but that’s no reason to throw away money by failing to plan properly or negotiate with your contractor. Negotiation is … Read more
Working from home, either full-time or part-time has become a popular option for both employees and business owners. More and more companies are becoming 100% remote. Workers like working from home because it saves commuting time and money and can provide a great work-life balance. Employers like the ability to attract top talent (no matter … Read more
With e-commerce and the Internet, some of the barriers between international business no longer seem as difficult, especially when it comes to close neighbors like Canada and the United States. But, if you’re doing business with Canada, it’s important to know that there are different laws covering situations like unpaid invoices, collections and corporate bankruptcy. … Read more
