Dean Kaplan NCO Group, reputedly the largest collection agency in the world, has agreed to pay a civil penalty of $3.2 million according to an announcement today from the Federal Trade Commission. The government’s press release says it is the largest penalty ever against a third party debt collector The FTC complaint alleged violations of the FDCPA … Read more
We strongly prefer to collect money owed to our clients without going to court. In most situations, if the debtor is willing to voluntarily cooperate at any level, we can get our client’s money faster and less expensively than going to court. But, when litigation is the best alternative and appropriate, we do not hesitate … Read more
Determining the credit limit for customers is a difficult task. One factor is to analyze the customer’s financial statements to understand their profitability, financial strength, and liquidity. We have created a comprehensive resource for credit professionals that includes the following: Videos and transcripts explaining of the 3 financial statements (e.g. income statement, balance sheet, and … Read more
This was originally published by Dean Kaplan on InsideARM in September 2012 We’ve all heard hundreds of different stories as to why a business debt has not been paid. For our commercial collection agency, the first thing our debt collectors are trained to do is to figure out if it is a legitimate explanation or … Read more
When you receive a phone call on your cell phone from an unfamiliar number, do you answer the call? Soon you may not want to since debt collectors may be able to call using cell phone numbers. Right now, these calls are largely prohibited, but the President and Congress are considering allowing these calls to … Read more
As a collection agency, we often have debtors attempt to avoid dealing with us by trying to hide behind rights provided by the Fair Debt Collection Practices Act (FDCPA). The FDCPA applies to consumer debt but not to business to business debt collection. Successful commercial debt collectors need to know which rules apply to their … Read more
What Services Should You Demand of an Outside Collection Agency?Originally published May 1, 2000, in CreditToday, by Jerry Kaplan There are a lot of collection agencies out there that would be happy to get your business. You might be using one or more of them now. But are they giving you the services that you … Read more
